Battle Born Health is looking for a dynamic front office manager to join our energetic team.

As the Office Manager for Battle Born Physical Therapy you have 4 main goals:

• Convert Leads to Patients – This is accomplished through excellent communication and conversion skills both over the phone and in person, and having a thorough understanding of health plans, coverage, benefits and their limitations.
• Maintain Loyal Patients – This is accomplished through first impressions, outstanding customer service, excellent communication with patients, and creating a positive environment for all patients.
• Grow the BBH Clientele – This is accomplished through encouraging word of mouth referrals, organizing marketing activities, and proactively contributing ideas to grow the company and brand.
• Create and Maintain Organized Clinic Operations – This is accomplished through managing administrative and office tasks as well as creating an efficient work environment.

Roles and Responsibilities:

• Checking patients in and out; answering phones; scheduling appointments; making reminder calls; verify insurance benefits and coverage; and help keep the practice tidy and organized.
• This position is the face of the practice and the first point of contact for our patients. This person must have the ability to keep staff organized, warmly greet and make each patient feel welcome, while ensuring all information is updated, accurate and complete.
• Responsible for collecting co-pays and other outstanding balances, verifying appointments, and ensuring the schedule is appropriately filled.
• Must be able to take direction and tasks from providers.

Opportunities for growth. If you are a people person and have true customer service skills, this job is for you! 6880 S. McCarran Blvd. Suite 11, Reno, NV 89509

Position Summary:

Our ideal candidate is a people person – someone with great listening skills, problem solving skills, has the desire to learn, enjoys developing deep and meaningful connections, is organized and detail-oriented, thrives in a team environment, and is flexible as their tasks will vary depending on the company and patient needs. You will report directly to the owner and will work closely with all employees and patients in the company.

The Office Manager at Battle Born Health is a multifaceted position requiring a skillset mix of sales, marketing, and administrative tasks. Specific job duties include but are not limited to:

Sales & Marketing

• Initial inquiry “sales” phone calls
• Leads and lost patient management
• Lead staff meetings
• Coordinate & plan local events/ workshops/ clinics (attendance required off hours)
• Identify, meet and coordinate with potential marketing/referral contacts
• Manage email marketing software
• Assist marketing manager with tasks for social media and newsletters

Managerial & Administrative

• Provide an outstanding in-person patient experience
• Payment processing; patient check-in and check-out procedures
• Patient scheduling / follow-up
• Manage EMR patient medical software
• Act as official point of contact (patient interactions, phone calls, e-mails, texts, etc.)
• Manage patient flow and experience from inquiry to final visit and beyond
• Serve as assistant to company owner and staff physical therapists
• Have in-depth knowledge of all systems
• Insurance benefits verification
• Track and manage important company and PT KPIs
• Clean clinic / maintain clinic equipment

Are you passionate about helping your patients to feel better and get back to doing what they love? We’re looking for a caring, enthusiastic, dedicated Physical Therapist to act as their patient’s guide along their journey of restoring motion, and ensuring that they will function at their personal best. Our practice is a cash-based orthopedic physical therapy. We work with an active population. Our therapists are experts in orthopedic evaluation and treatment, and work one-on-one with each patient. We believe in what we do, and we know that to make a proper diagnosis and treatment plan, it is essential to allow enough time with each patient for every session.

We’re searching for someone who wants to be part of a team and is excited to take an active role in helping to grow their patient list and promote our growing practice.

Responsibilities:

• Identify and meet patients’ goals and needs
• Offer cost-effective treatments that help improve clients’ motion and mobility
• Reduce the need for medications and provide alternatives to surgery
• Develop care plans using a variety of treatment techniques
• Create fitness- and wellness-oriented programs tailored to patients’ specific needs
• Provide quality, personalized and evidence-based care and proven interventions
• Motivate patients during treatment in order to help them function optimally
• Promote clients’ healthy lifestyle by improving strength, flexibility, balance, and coordination
• Consult and practice with other health professionals
• Evaluate effects and monitor and communicate progress
• Document patient care services
• Building relationships with Referral sources
• Works to expand practice in the community
• Works to expand patient base

Requirements:

• Proven work experience as a physical therapist
• Orthopedic clinical expertise
• Ability to manage patients with different types of personalities
• Current knowledge of treatment practices in sports and orthopedic management
• Drive to continually learn and grow
• Excited to be part of a team
• Excellent interpersonal communication skills
• Valid license to practice physical therapy
• 5 years of experience as a licensed Physical Therapist in an out-patient orthopedic setting